1. Digital Products & Services Nature
Due to the immediate digital nature of our services, automated deliverable assets, and instant-access course curriculums, standard physical returns do not apply.
2. Eligibility for Refund
A refund or service balance credit will be granted under the following circumstances:
- Service Non-Delivery: If an ordered service cannot be fulfilled or initiated by our team within the agreed service delivery window.
- Duplicate Transaction: If a payment gateway charges you multiple times for the same order due to a network glitch.
- Course Inaccessibility: If technical issues prevent course content access that cannot be resolved by support within 48 hours.
3. Ineligible Scenarios
Refunds cannot be issued if:
- The service has already been completed or the automation order processed.
- The customer provided an incorrect or invalid target link/URL during checkout.
- The course materials or access credentials have been fully accessed or downloaded.
4. How to Request a Refund
To request a review, contact our support team on WhatsApp or via email at [email protected] with your Order ID, proof of payment (TrxID), and issue description. Legitimate refund claims are processed within 3 to 7 business days.